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Facebook Doubles Down on Content Moderators

Unless you’ve been hiding under a rock, you’ve heard the stories of murders and suicides posted on Facebook.  In order to keep that type of content away from the public, Facebook has just announced that they will hire an additional 3000 content moderators.  This is on top of approximately 4500…
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Online Moderators Keep it Civil, But What About Where They Work?

Online Moderators Keep it Civil, But What About Where They Work? Mzinga moderators spend much of their shifts putting an end to flame wars, banning trolls, handling customer complaints, and keeping the peace.  As Mzinga’s Director of Moderation Services, I ensure that the team works in an environment…
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Microsoft Online Moderators Allege Viewing Explicit Images Gave Them PTSD

Two Microsoft online moderators have filed suit against the company, saying they were forced to watch child porn and other offensive and disturbing images and videos to the extent that they began to exhibit symptoms of Post-Traumatic Stress Disorder (PTSD).  When they asked for help, they say in a McClatchy…
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Online Moderation is the Elf on the Shelf

Online Moderation is the Elf on the Shelf For many families with small children, the Elf on the Shelf is a Christmas tradition.  Based on the 1994 book and toy by Carol Aebersold and her daughter Chanda Bell, during the Christmas season, the Elf is sent by Santa to watch over children during the…
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More Misguided Online Moderation: YouTube Heroes

More Misguided Online Moderation: YouTube Heroes Two weeks ago, YouTube introduced a new program that enables volunteers to moderate site content.  The program, called “YouTube Heroes,” allows content creators to earn points when they caption, flag, or report videos that violate the YouTube Terms…