Social Customer Service

Your customers are on social media all the time. You need to be too.

Online support is now expected to be part of your company’s customer service strategy. In today’s world, more and more customers expect businesses to be available on social media channels 24/7.
Social media customer service is no longer just nice to have. Your customers demand it and it’s a huge opportunity for your brand.

Customer Interaction

Real power generating customer engagement

Talking directly with your audience creates appreciation and drives loyalty
Resolutions are there for everyone to see
Content Moderation turns complaints into compliments

On Demand Support

We provide the services your customers demand

Fast, personalized responses within minutes
Respond with a templated answer
Escalate to the proper contact

Intelligent, Personalized Service

Smart decisions based on years of experience

Proactively escalate a business opportunity you may want to know about
Recognize and escalate a crisis, if necessary
Truly reflect your brand’s values with a human touch

Learn About Your Customers

Uncover insights that can change your business

Identify problem issues to address
Recognize new product and feature ideas
Find common passions to guide your marketing strategy

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Provide 24/7 Responses on Social Media

85% of consumers using Facebook expect an answer within six hours

64% of consumers using Twitter expect a response within an hour

Only 32 % of social media complainers are happy with how fast businesses respond in that channel

We provide the guidance and personnel to scale and execute your social media customer service. Drive your overall customer satisfaction to new heights.

Read about 4 customer service best practices designed for tracking social media customer engagement and add value to your brand.

What are you waiting for? Get started with Social Customer Service Today.

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