SOCIAL LEAD MANAGEMENT

Maximize Your Social Influence. Convert Leads with Ease.

Your social media channels hold a wealth of untapped potential leads. It’s crucial to capture and engage them effectively to transform them into loyal customers. However, managing multiple social media channels and responding to inquiries in a timely manner can be demanding.

At Online Moderation, we consider ourselves an extension of your team. We monitor your social media channels, and promptly respond and engage in conversations to nurture those leads.

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MONITOR ENGAGEMENT

Regularly monitor your social media channels for engagement, such as likes, comments, and shares. Engage with users who show interest in your content or ask questions, as they could be potential leads.

USE HASHTAGS AND KEYWORDS

Incorporate relevant hashtags and keywords in your posts to increase visibility and attract users who are interested in your industry or products/services.

LOOK FOR SOCIAL MEDIA INTERACTIONS

Keep an eye out for mentions, tags, or direct messages from users who express interest in your offerings. Respond promptly and engage in conversations to nurture those leads

LEVERAGE SOCIAL LISTENING

Utilize social listening tools to monitor conversations and mentions related to your brand or industry. This can help identify potential leads who are discussing your products or seeking recommendations.

NURTURE RELATIONSHIPS

Social lead management enables businesses to build and nurture relationships with leads. By engaging with leads through personalized messaging, content sharing, and responding to inquiries, businesses can establish trust, provide value, and move leads further along the sales funnel.

Providing effective social media customer service requires dedicated resources, including staff and technology. It’s often a struggle to allocate sufficient resources with fluctuating demands. You may have a product launch, host a conference or special event or just experience some unexpected spikes, it’s hard to predict how much coverage is needed. At Online Moderation, we deploy hourly resources ensuring efficiency and optimization. You can quickly scale up and down and deploy people exactly when and where you need them.

And the best part? You have 24/7 access to our service reps! We become part of your team and you can reach out to us at any time during an emergency or crisis.

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Social Customer Service News & Tips

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Community Management

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An online community (also known as a virtual community, internet community or digital community) is where people come together digitally to interact, share knowledge and build relationships. Online communities are generally made up of people who share similar interests or goals, whether it's working…

Social Customer Service and Moderation Trends for 2023

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Consumers made a drastic change to online shopping and online engagement with brands over the past few years. As a result, companies are seeing an ever-increasing need to meet customers’ expectations for excellence in customer service with speed, availability, and efficiency more than ever. Online…

Is your business on TikTok? You need moderation- TODAY!

Brand Protection, Content Moderation, Reputation Management, Social Customer Service, Social Listening, Social Media Channels, Video Moderation

March 1, 2022

TikTok is growing - and if your company is using TikTok to reach potential customers or deliver a message to your community, you know about the growing need to manage the flow of comments coming into your TikTok account. More than 85% of businesses are using video as a marketing tool. Today…