Customer Support Moderator (Remote – Contract)
Are you seeking a career as part of a dynamic team, looking out for clients’ best interests, and playing an impactful role in day to day operations of a company? We want to hear from you! In this position, you will put your genuine people skills to use! You will help our clients stay on top of their social presence by monitoring incoming social media feeds, answering customer queries and handling social media public relations crisis in real time! This position is ideal for someone who thrives in an evolving and changing environment.
Responsibilities and Duties:
- Work with other moderators to respond to a variety of clients’ customer support questions
- Monitor and ensure that questions from the customers are addressed within an agreed time frame
- Foster and grow a healthy and helpful team environment
- Prioritize, create, integrate and share necessary documentation for internal team members
- Attend team meetings (remotely) when necessary and monitor incoming emails, responding within an agreed time frame
- Strive to achieve goals and pre-set SLAs for clients
- Become familiar with social media platforms and administrative tools
- Track shift activities and report shift activities to team leaders
Qualifications and Skills
- 2-3 years of professional experience using social media management tools such as Sprinklr, Hootsuite, SocialSuite, or Sprout.
- Proven experience moderating social media platforms, with active participation on at least three platforms such as Facebook, LinkedIn, Instagram, Reddit, Twitter, TrustPilot, Discord, TruthSocial and Bluesky.
- Experience writing, editing, and creating engaging content in the social media space using brand voice while following established guidelines.
- Proficiency in MS Office (Excel), Google Docs, and familiarity with Zoom/audio equipment.
- Excellent verbal and written communication skills.
- Customer service or customer facing social experience preferred
- Willing to undergo criminal background check
Online Moderation offers customer service and social media moderation to clients 24/7. If you are interested in this contractor position, please reply with your desired hourly rate, references, and your shift preferences.
Please submit your resume to jobs@onlinemoderation.com
Our Social Media Moderators
Our global team of experienced moderators have been with us, on average for over 8 years. They address your specific needs and schedule requirements, providing around the clock moderation, 365 days a year, and in multiple languages—including English, German, French, Spanish, Japanese, and many others.
