Social Media Monitoring
Protect and support your brand’s reputation around the clock
Every day, your customers are actively connecting and sharing content on your social media channels. Each comment has the ability to applaud your successes or quickly spiral into a crisis. Each image or video can promote your brand or threaten your reputation. Your social team can’t monitor every piece of content on every channel at all times, but our social media monitoring team can help.
We have over 15 years experience in social media monitoring and moderation services, customer relationships lasting 10+ years and have reviewed 100s of billions of online comments, images and videos. By being platform agnostic, we bring an experienced yet unbiased perspective so you don’t have to worry about the latest fad. Let our experts get you just the help you need, when you need it.
Your brand is your most important intangible asset. Now more than ever, brand protection is about more than the content your marketing team presents to the world.
From negative comments to natural disasters, it’s critical to have a proper response for you social media channels. Research shows that rapid response and transparency can save the day in the event of social media crisis
Delivering customer service through social media is no longer just a nice to have option. Online support is expected to be part of your company’s customer service strategy.
Your short duration, high intensity & focused offerings shouldn’t be ignored. Live Events require an increased level of visibility and response.
Content from your social media channels is a goldmine of information. This valuable information will help you drive marketing and business decisions, and improve customer satisfaction.