In today’s online era, not only has the speed of communications increased, but it has been moved into the public arena. If a customer complains, they do so in front of a large audience. The middle of a real social media crisis is the worst time to realize you don’t have a plan. We can help you create, update, validate and implement a social media crisis management mitigation plan based on your business focus.
We work closely with your team to strategize and document a customized plan, so you are fully prepared for any crisis, from early rumblings to dealing with the aftermath.
Designated account management provides regular status meetings, communication and reporting. Our team will work closely with your social media crisis team to ensure effective collaboration.
We can help you plan for the risks that threaten your organization. Develop a system to categorize and prioritize problems and an appropriate response for each type of issue.
Be ready to activate your plan at a minutes notice. We can put a team together quickly to assist in its execution, and scale up, ready to respond to your needs.
From negative comments to natural disasters, it’s important to have a proper response on your social media channels for a social media crisis.
Start by clicking on How to Control a Social Media Crisis: An 8-Step Plan for a guide to putting a Social Media Crisis Management strategy in place. Then when your ready, give us a call to help you implement your own plan.
