The first 24 hours in a social media crisis are critical - is United Airlines listening?
Content Moderation, Reputation Management, Social ListeningThe first headline I saw in my newsfeed today was “Bloodied Passenger Dragged From United Flight At O'Hare Airport." Upon reading the story in numerous international publications, I checked various social media channels to learn more about the incident. Not surprisingly #BoycottUnited and #Flight3411…