4 Pro Tips to Build Your Brand on Social Media
Brand Protection, Content Moderation, Reputation Management, Social Customer ServiceSocial media has become an integral part of our daily lives. They offer a platform to connect with people, share ideas, and promote businesses. Social media has come a long way from being just a place to post updates about your life; it now offers a marketplace for businesses to engage with customers,…
Social Customer Service and Moderation Trends for 2023
Brand Protection, Content Moderation, Reputation Management, Social Customer Service, Social ListeningConsumers made a drastic change to online shopping and online engagement with brands over the past few years. As a result, companies are seeing an ever-increasing need to meet customers’ expectations for excellence in customer service with speed, availability, and efficiency more than ever. Online…
Is your business on TikTok? You need moderation- TODAY!
Brand Protection, Content Moderation, Reputation Management, Social Customer Service, Social Listening, Social Media Channels, Video Moderation TikTok is growing - and if your company is using TikTok to reach potential customers or deliver a message to your community, you know about the growing need to manage the flow of comments coming into your TikTok account. More than 85% of businesses are using video as a marketing tool. Today…
2022 Trends in Social Media – The Year of Opportunity
Brand Protection, Content Moderation, Reputation Management, Social Customer Service, Social Listening, Social Media ChannelsWhy We Still Need Human Moderators in the Age of AI and Technology
Brand Protection, Content Moderation, Reputation Management, Social Customer Service, Social Listening5 Ways Social Media Monitoring can flourish branding of your product
Reputation Management5 Ways Social Media Monitoring can flourish branding of your product Social media monitoring is now a major form of business intelligence as it tracks conversation, identifies buyers, builds relationships and promotes your brand. Social media monitoring also provides valuable insight for your organization.…
Social Media Public Relation Fails of 2017 – How You Can Do Better in 2018
Brand Protection, Reputation Management Top social media public relation fails of 2017 (and how you can do better in 2018)
Social media can be a company’s best friend, then suddenly turn into its worst nightmare, especially during a PR disaster. The following two corporations understand what I’m talking about as their major PR disasters…
Are Social Media Trolls Threatening Your Online Brand Reputation?
Brand Protection, Reputation ManagementIntroduction Are Social Media Trolls Threatening Your Online Brand Reputation?
A social media troll is someone who purposely creates conflict on social media channels like Twitter, Facebook, Reddit, etc. by posting messages that are particularly controversial or inflammatory with the sole…
How to Control a Social Media Crisis: An 8-Step Plan
Reputation Management Panic, confusion, and irrational decisions are all words that come to mind when I think of a crisis. If you and your team are unsure of how to deal with a social media crisis, you can make mistakes that affect your brand’s reputation forever.
How to Control a Social Media Crisis: An 8-Step Plan
Follow…
Social Media Crisis? Take ownership of the issue.
Reputation Management, UncategorizedYup - another airline incident caught on film. This time it was American Airlines flight 591 #AA591. While the incident was deplorable, the good news is that American Airlines got out in front of the backlash. They took ownership of the incident and defused any impending actions by the public. See…