How Responding to Online Reviews Boosts Your SEO

, ,
In today's world, online reviews play a crucial role in a business' success. Whether it is a restaurant, a hotel, or an e-commerce website, customers often rely on reviews left by others to decide whether or not to engage with your business. But did you know that responding to these reviews can also…
online review management

5 Key Reasons Why Managing Online Reviews is Essential

,
When was the last time you made a purchase decision without consulting any reviews? Chances are, you can't even remember. In fact, studies have shown that 99.9% of consumers read online reviews before making a purchase. This means that online reputation can often make or break a business. In this blog…

4 Pro Tips to Build Your Brand on Social Media

, , ,
Social media has become an integral part of our daily lives. They offer a platform to connect with people, share ideas, and promote businesses. Social media has come a long way from being just a place to post updates about your life; it now offers a marketplace for businesses to engage with customers,…
2023 social media moderation trends

Social Customer Service and Moderation Trends for 2023

, , , ,
Consumers made a drastic change to online shopping and online engagement with brands over the past few years. As a result, companies are seeing an ever-increasing need to meet customers’ expectations for excellence in customer service with speed, availability, and efficiency more than ever. Online…
TikTok moderation

Is your business on TikTok? You need moderation- TODAY!

, , , , , ,
TikTok is growing - and if your company is using TikTok to reach potential customers or deliver a message to your community, you know about the growing need to manage the flow of comments coming into your TikTok account.  More than 85% of businesses are using video as a marketing tool.  Today…

5 Ways Social Media Monitoring can flourish branding of your product

5 Ways Social Media Monitoring can flourish branding of your product Social media monitoring is now a major form of business intelligence as it tracks conversation, identifies buyers, builds relationships and promotes your brand. Social media monitoring also provides valuable insight for your organization.…
Social Media Fails

Social Media Public Relation Fails of 2017 – How You Can Do Better in 2018

,
Top social media public relation fails of 2017 (and how you can do better in 2018) Social media can be a company’s best friend, then suddenly turn into its worst nightmare, especially during a PR disaster. The following two corporations understand what I’m talking about as their major PR disasters…
Social Trolls

Are Social Media Trolls Threatening Your Online Brand Reputation?

,
Introduction Are Social Media Trolls Threatening Your Online Brand Reputation?   A social media troll is someone who purposely creates conflict on social media channels like Twitter, Facebook, Reddit, etc. by posting messages that are particularly controversial or inflammatory with the sole…
Crisis Planning

How to Control a Social Media Crisis: An 8-Step Plan

Panic, confusion, and irrational decisions are all words that come to mind when I think of a crisis. If you and your team are unsure of how to deal with a social media crisis, you can make mistakes that affect your brand’s reputation forever. How to Control a Social Media Crisis: An 8-Step Plan Follow…